Terms and Conditions

Returns and Refunds

Unfortunately, we do not offer exchanges or refunds for purchases online due to change of mind. In the unlikelihood that goods are sent incorrectly, we do offer an exchange or refund. For faulty goods, the fault will be assessed and then either replaced or refunded.

If you would like to discuss an incorrect order or faulty goods, please email ops@gaults.nz within 3 working days of receiving your order.

Sale items or marked down items are not refundable.

Chilled Product

Packaging and Courier

Chilled and frozen items, are packed in a non-chilled courier packed with ice and sent by overnight courier.

Possible Delays

We book the fastest service available, but courier hold-ups can occur. A delay may let the temperature rise and affect product quality.

Your Part

By ordering, you accept this risk and agree to have someone ready to receive the parcel on the first delivery attempt, then refrigerate or freeze the contents straight away.

Out of stock

As we operate in-store and online, customers are shopping from the same stock. If an item in our physical store is purchased and sold at the same time an online order for the item is placed, then the online item maybe unfortunately unavailable. In this rare case, we will contact you as soon as possible to discuss offering you an alternative item or we will offer a refund.

Pricing

All prices listed are in New Zealand Dollars and inclusive of GST.

On some occasions there could be errors made by our staff while adding products to the website, if we notice any error we notify the customers at the first instance. We reserve the right to cancel the order and offer you a full refund.

If the order has already been shipped we can offer you some compensation based on the price which the product should have been charged at. If we are unable to come to an agreement with you (customer) we will get the goods picked up at our expense and offer you full refund.

We will not honour any incorrect prices that happen due to human error, if you notice the price of any goods are substantially cheaper please email us at admin@gaults.nz to confirm the price before placing the order.

Secure Payments

We use online payment platform which is a secure payment platform Payment Express that accepts Mastercard and Visa. We also accept AfterPay. We do not store your credit card details.

Emails and Newsletters

We will not share your email address with third parties if you join our mailing list. Once you have placed an order, you will receive an email confirmation and an additional email detailing courier tracking information.

Cooking Classes & Private Events

Similar to concert tickets, our tickets are non-refundable but are transferable. If you find yourself unable to attend, feel free to pass your ticket on to someone else. However, please note that this transfer option is only applicable to this specific class.

In the unlikely event that the Chef is unable to host the class due to illness or, unforeseen circumstances rest assured that your tickets will be fully refunded.

Trade pricing and supply

We work with many top eateries and retailers across the country. For trade pricing or queries please email sales@gaults.nz or phone 09 269 6373 for more information.